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				<h1>NETSALES - PROSPECT</h1>
				
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					<a href="AtendimentoIncidentes.html">Atendimento Incidentes</a> &rsaquo;&rsaquo; <a href="CRM.html">CRM</a> &rsaquo;&rsaquo; </div>
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<h1 class="rvps142"><a name="_Toc319359849"></a>
<span class="rvts0"><span class="rvts104">Guia de suporTE A Produção</span></span></h1>
<p class="rvps143"><span class="rvts23"><br/></span></p>
<p class="rvps144"><a name="_Toc319356426"></a>
<span class="rvts105">NET SALES </span><br/><span class="rvts106"> </span><span class="rvts107">PROSPECT</span></p>
<p class="rvps145"><span class="rvts108">Grupo </span><span class="rvts109">–</span><span class="rvts110"> NET CRM INCIDENTES</span></p>
<p class="rvps146"><span class="rvts111">Documento de Apoio a Suporte e Produção</span></p>
<p class="rvps147"><span class="rvts112"><br/></span></p>
<p class="rvps148"><img border="0" width="197" height="197"  hspace="1" vspace="1" src="lib/NewItem11.jpg"/></p>
<p class="rvps149"><span class="rvts21"><br/></span></p>
<p class="rvps150"><span class="rvts21"><br/></span></p>
<p class="rvps151"><span class="rvts21"><br/></span></p>
<div class="rvps42"><div align="center"><table width="708" border="1" cellpadding="4" cellspacing="-1" style="border-width: 0px; border-collapse: collapse;">
<tr valign="top">
<td width="56" height="18" valign="top" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #bfbfbf;"><p class="rvps1"><span class="rvts56">Versão</span></p>
</td>
<td width="78" height="18" valign="top" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #bfbfbf;"><p class="rvps1"><span class="rvts56">Data</span></p>
</td>
<td width="183" height="18" valign="top" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #bfbfbf;"><p class="rvps1"><span class="rvts56">Elaboração</span></p>
</td>
<td width="114" height="18" valign="top" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #bfbfbf;"><p class="rvps1"><span class="rvts56">Revisão</span></p>
</td>
<td width="123" height="18" valign="top" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #bfbfbf;"><p class="rvps1"><span class="rvts56">Alteração</span></p>
</td>
<td width="71" height="18" valign="top" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #bfbfbf;"><p class="rvps1"><span class="rvts56">Data</span></p>
</td>
</tr>
<tr valign="top">
<td width="56" height="55" valign="top" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #ffffff;"><p class="rvps41"><span class="rvts11">1.0</span></p>
</td>
<td width="78" height="55" valign="top" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #ffffff;"><p class="rvps41"><span class="rvts11">05/01/2012</span></p>
</td>
<td width="183" height="55" valign="top" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #ffffff;"><p class="rvps41"><span class="rvts11">Alex Lopes</span></p>
<p class="rvps41"><span class="rvts11">(alex.lopes@hp.com)</span></p>
</td>
<td width="114" height="55" valign="top" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #ffffff;"><p class="rvps41"><span class="rvts11">&lt;A PREENCHER&gt;</span></p>
</td>
<td width="123" height="55" valign="top" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #ffffff;"><p class="rvps41"><span class="rvts11">Criação Inicial</span></p>
</td>
<td width="71" height="55" valign="top" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #ffffff;"><p class="rvps41"><span class="rvts11">&lt;A PREENCHER&gt;</span></p>
</td>
</tr>
</table>
</div></div>
<p class="rvps152" style="page-break-before: always;"><span class="rvts23"><br/></span></p>
<h1 class="rvps153"><span class="rvts0"><span class="rvts113">Indice</span></span></h1>
<p class="rvps154"><a class="rvts114" href="NETSALESPROSPECT.html#_Toc319361564">ATD_CRM_0001 - CRM-0387: Não foi encontrado registro de Telefone VoIP para ser cancelada</a><span class="rvts115">........</span><span class="rvts116">3</span></p>
<p class="rvps155"><a class="rvts117" href="NETSALESPROSPECT.html#_Toc319361565">ATD_CRM_00002 - ENVIO DE PROPOSTA </a><a class="rvts118" href="NETSALESPROSPECT.html#_Toc319361565">–</a><a class="rvts119" href="NETSALESPROSPECT.html#_Toc319361565"> ERRO DESCONHECIDO</a><span class="rvts120">........</span><span class="rvts121">6</span></p>
<p class="rvps156"><a class="rvts122" href="NETSALESPROSPECT.html#_Toc319361566">ATD_CRM_00003 - ENVIO DE PROPOSTA - ORA 2000 - CELULA NAO LIBERADA PARA AGENDAMENTO</a><span class="rvts123">........</span><span class="rvts124">9</span></p>
<p class="rvps157" style="page-break-before: always;"><span class="rvts23"><br/></span></p>
<h4 class="rvps158"><a name="_Toc319361564"></a>
<span class="rvts0"><span class="rvts125">ATD_CRM_0001 - </span></span><span class="rvts0"><span class="rvts126">CRM-0387: Não foi encontrado registro de Telefone VoIP para ser cancelada</span></span></h4>
<h1 class="rvps159"><a name="_Toc319359851"></a>
<span class="rvts0"><span class="rvts127">PROBLEMA</span></span></h1>
<p class="rvps160"><span class="rvts23"><br/></span></p>
<p class="rvps161"><span class="rvts12"> &nbsp; &nbsp; &nbsp; &nbsp;</span><span class="rvts12">Número de telefone preso na tabela de reserva de telefone, impede que o usuário prossiga com rejeição/cancelamento de determinada proposta por meio da liberação das pendências.</span></p>
<p class="rvps162"><img border="0" width="586" height="472" hspace="1" vspace="1" src="lib/NewItem10.png"/></p>
<h1 class="rvps163"><a name="_Toc319359852"></a>
<span class="rvts0"><span class="rvts128">MOTIVO/CAUSA</span></span></h1>
<p class="rvps164"><span class="rvts12">Conforme análise foi verificado que devido ao número telefonico selecionado estar com Status diferente de RESERVADO para uma determinada proposta em Base de Dados, ocorre a inconsistência e a proposta não é cancelada.</span></p>
<h1 class="rvps165"><a name="_Toc319359853"></a>
<span class="rvts0"><span class="rvts129">Solução</span></span></h1>
<p class="rvps166"><span class="rvts23"><br/></span></p>
<p class="rvps167"><span class="rvts12">Devem ser excluidos os numeros voip reservados para a respectiva proposta na tabela de reserva voip do NETSALES, mediante o script:</span></p>
<p><span class="rvts130">Select</span><span class="rvts13"> </span><span class="rvts131">global_name</span><span class="rvts13">, </span><span class="rvts130">user</span><span class="rvts13">, </span><span class="rvts130">to_char</span><span class="rvts13">(</span><span class="rvts130">sysdate</span><span class="rvts13">,</span><span class="rvts132">'dd/mm/yyyy hh:mi:ss'</span><span class="rvts13">) </span><span class="rvts131">Data</span><span class="rvts13"> </span><span class="rvts130">from</span><span class="rvts13"> </span><span class="rvts131">global_name</span><span class="rvts13">;</span></p>
<p><span class="rvts13"> </span></p>
<p><span class="rvts133">--ANTES:</span></p>
<p><span class="rvts13"> </span></p>
<p><span class="rvts130">SELECT</span><span class="rvts13"> </span><span class="rvts131">RTV</span><span class="rvts13">.*, </span><span class="rvts131">P</span><span class="rvts13">.</span><span class="rvts131">ID_PROPOSTA</span></p>
<p><span class="rvts13"> </span><span class="rvts130">FROM</span><span class="rvts13"> </span><span class="rvts131">NETSALES</span><span class="rvts13">.</span><span class="rvts131">CP_PROPOSTA</span><span class="rvts13"> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span><span class="rvts131">P</span><span class="rvts13">,</span></p>
<p><span class="rvts13"> &nbsp; &nbsp; &nbsp;</span><span class="rvts131">NETSALES</span><span class="rvts13">.</span><span class="rvts131">CP_PONTO</span><span class="rvts13"> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; </span><span class="rvts131">PO</span><span class="rvts13">,</span></p>
<p><span class="rvts13"> &nbsp; &nbsp; &nbsp;</span><span class="rvts131">NETSALES</span><span class="rvts13">.</span><span class="rvts131">cp_reserva_telefone_voip</span><span class="rvts13"> </span><span class="rvts131">RTV</span></p>
<p><span class="rvts130">WHERE</span><span class="rvts13"> </span><span class="rvts131">P</span><span class="rvts13">.</span><span class="rvts131">ID_PROPOSTA</span><span class="rvts13"> = </span><span class="rvts132">NUM_PROPOSTA</span></p>
<p><span class="rvts13"> &nbsp;</span><span class="rvts130">AND</span><span class="rvts13"> </span><span class="rvts131">PO</span><span class="rvts13">.</span><span class="rvts131">ID_PROPOSTA</span><span class="rvts13"> = </span><span class="rvts131">P</span><span class="rvts13">.</span><span class="rvts131">ID_PROPOSTA</span></p>
<p><span class="rvts13"> &nbsp;</span><span class="rvts130">AND</span><span class="rvts13"> </span><span class="rvts131">RTV</span><span class="rvts13">.</span><span class="rvts131">ID_PONTO</span><span class="rvts13"> = </span><span class="rvts131">PO</span><span class="rvts13">.</span><span class="rvts131">ID_PONTO</span><span class="rvts13">; &nbsp;</span></p>
<p><span class="rvts13"> </span></p>
<p><span class="rvts133">--DELETE:</span></p>
<p><span class="rvts13"> </span></p>
<p><span class="rvts130">DELETE</span><span class="rvts13"> </span><span class="rvts130">FROM</span><span class="rvts13"> </span><span class="rvts131">NETSALES</span><span class="rvts13">.</span><span class="rvts131">cp_reserva_telefone_voip</span></p>
<p><span class="rvts130">WHERE</span><span class="rvts13"> </span><span class="rvts131">ID_PONTO</span><span class="rvts13"> </span><span class="rvts130">IN</span><span class="rvts13"> (</span><span class="rvts130">SELECT</span><span class="rvts13"> </span><span class="rvts131">PO</span><span class="rvts13">.</span><span class="rvts131">ID_PONTO</span></p>
<p><span class="rvts13"> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; </span><span class="rvts130">FROM</span><span class="rvts13"> </span><span class="rvts131">NETSALES</span><span class="rvts13">.</span><span class="rvts131">CP_PROPOSTA</span><span class="rvts13"> </span><span class="rvts131">P</span><span class="rvts13">, </span><span class="rvts131">NETSALES</span><span class="rvts13">.</span><span class="rvts131">CP_PONTO</span><span class="rvts13"> </span><span class="rvts131">PO</span></p>
<p><span class="rvts13"> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span><span class="rvts130">WHERE</span><span class="rvts13"> </span><span class="rvts131">P</span><span class="rvts13">.</span><span class="rvts131">ID_PROPOSTA</span><span class="rvts13"> = </span><span class="rvts132">NUM_PROPOSTA</span></p>
<p><span class="rvts13"> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span><span class="rvts130">AND</span><span class="rvts13"> </span><span class="rvts131">PO</span><span class="rvts13">.</span><span class="rvts131">ID_PROPOSTA</span><span class="rvts13"> = </span><span class="rvts131">P</span><span class="rvts13">.</span><span class="rvts131">ID_PROPOSTA</span><span class="rvts13">);</span></p>
<p><span class="rvts13"> </span></p>
<p><span class="rvts133">--DEPOIS:</span></p>
<p><span class="rvts13"> </span></p>
<p><span class="rvts130">SELECT</span><span class="rvts13"> </span><span class="rvts131">RTV</span><span class="rvts13">.*, </span><span class="rvts131">P</span><span class="rvts13">.</span><span class="rvts131">ID_PROPOSTA</span></p>
<p><span class="rvts13"> </span><span class="rvts130">FROM</span><span class="rvts13"> </span><span class="rvts131">NETSALES</span><span class="rvts13">.</span><span class="rvts131">CP_PROPOSTA</span><span class="rvts13"> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span><span class="rvts131">P</span><span class="rvts13">,</span></p>
<p><span class="rvts13"> &nbsp; &nbsp; &nbsp;</span><span class="rvts131">NETSALES</span><span class="rvts13">.</span><span class="rvts131">CP_PONTO</span><span class="rvts13"> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; </span><span class="rvts131">PO</span><span class="rvts13">,</span></p>
<p><span class="rvts13"> &nbsp; &nbsp; &nbsp;</span><span class="rvts131">NETSALES</span><span class="rvts13">.</span><span class="rvts131">cp_reserva_telefone_voip</span><span class="rvts13"> </span><span class="rvts131">RTV</span></p>
<p><span class="rvts130">WHERE</span><span class="rvts13"> </span><span class="rvts131">P</span><span class="rvts13">.</span><span class="rvts131">ID_PROPOSTA</span><span class="rvts13"> = </span><span class="rvts132">NUM_PROPOSTA</span></p>
<p><span class="rvts13"> &nbsp;</span><span class="rvts130">AND</span><span class="rvts13"> </span><span class="rvts131">PO</span><span class="rvts13">.</span><span class="rvts131">ID_PROPOSTA</span><span class="rvts13"> = </span><span class="rvts131">P</span><span class="rvts13">.</span><span class="rvts131">ID_PROPOSTA</span></p>
<p class="rvps168"><span class="rvts13"> &nbsp;</span><span class="rvts130">AND</span><span class="rvts13"> </span><span class="rvts131">RTV</span><span class="rvts13">.</span><span class="rvts131">ID_PONTO</span><span class="rvts13"> = </span><span class="rvts131">PO</span><span class="rvts13">.</span><span class="rvts131">ID_PONTO</span><span class="rvts13">; &nbsp;</span><span class="rvts23"> &nbsp; &nbsp; &nbsp; &nbsp;</span></p>
<p><span class="rvts13"><br/></span></p>
<div class="rvps42"><div align="center"><table border="1" cellpadding="4" cellspacing="-1" style="border-width: 0px; border-collapse: collapse;">
<tr valign="top">
<td width="319" height="30" valign="top" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #4f81bd;"><p class="rvps10"><span class="rvts77">DESCRIÇÃO DE RESOLUÇÃO</span></p>
</td>
<td width="291" height="30" valign="top" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #4f81bd;"><p class="rvps11"><span class="rvts134">&lt;resposta padrão&gt;</span></p>
</td>
</tr>
<tr valign="top">
<td width="319" height="26" valign="top" style="border-width : 1px; border-color: #000000; border-style: solid;"><p class="rvps10"><span class="rvts135">C.R.</span></p>
</td>
<td width="291" height="26" valign="top" style="border-width : 1px; border-color: #000000; border-style: solid;"><p class="rvps10"><span class="rvts23">20101126</span></p>
</td>
</tr>
<tr valign="top">
<td width="319" height="26" valign="top" style="border-width : 1px; border-color: #000000; border-style: solid;"><p class="rvps10"><span class="rvts135">LINK DO LOG DE PROBLEMAS</span></p>
</td>
<td width="291" height="26" valign="top" style="border-width : 1px; border-color: #000000; border-style: solid;"><p class="rvps10"><span class="rvts23">20101126 - NETSALES - AO REJEITAR UMA PROPOSTA NO NETSALES OCORRE O ERRO: NÃO FOI ENCONTRADO REGISTRO DE TELEFONE VOIP PARA SER CANCELADO</span></p>
</td>
</tr>
</table>
</div></div>
<p class="rvps169" style="page-break-before: always;"><span class="rvts23"><br/></span></p>
<div class="rvps58"><table border="1" cellpadding="4" cellspacing="-1" style="border-width: 0px; border-collapse: collapse;">
<tr valign="top">
<td width="319" height="30" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #4f81bd;"><p class="rvps10"><span class="rvts77">DESCRIÇÃO DE RESOLUÇÃO</span></p>
</td>
<td width="291" height="30" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid;"><p class="rvps10"><span class="rvts23"><br/></span></p>
<p class="rvps10"><span class="rvts23">A situação para a proposta foi normalizada. Favor prosseguir normalmente com a operação de cancelamento/rejeição.Caso surjam problemas em um novo cenário favor solicitar abertura de novo chamado direcionado para a equipe responsável.Obrigado.</span></p>
</td>
</tr>
<tr valign="top">
<td width="319" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #4f81bd;"><p class="rvps10"><span class="rvts77">C.R.</span></p>
</td>
<td width="291" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid;"><p class="rvps10"><span class="rvts23"><br/></span></p>
<p class="rvps10"><span class="rvts23">20101126 </span></p>
</td>
</tr>
<tr valign="top">
<td width="319" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #4f81bd;"><p class="rvps10"><span class="rvts77">LINK DO LOG DE PROBLEMAS</span></p>
</td>
<td width="291" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid;"><p class="rvps10"><span class="rvts23">20101126 - NETSALES - AO REJEITAR UMA PROPOSTA NO NETSALES OCORRE O ERRO: NÃO FOI ENCONTRADO REGISTRO DE TELEFONE VOIP PARA SER CANCELADO</span></p>
</td>
</tr>
</table>
</div>
<p class="rvps170"><span class="rvts23"><br/></span></p>
<p class="rvps171" style="page-break-before: always;"><span class="rvts136"><br/></span></p>
<h4 class="rvps158"><a name="_Toc319361565"></a>
<span class="rvts0"><span class="rvts137">ATD_CRM_00002 - </span></span><span class="rvts0"><span class="rvts138">ENVIO DE PROPOSTA </span></span><span class="rvts0"><span class="rvts139">–</span></span><span class="rvts0"><span class="rvts140"> ERRO DESCONHECIDO</span></span><span class="rvts0"><span class="rvts141"> </span></span></h4>
<h1 class="rvps172"><a name="_Toc319359855"></a>
<span class="rvts0"><span class="rvts142">PROBLEMA</span></span></h1>
<p class="rvps173"><span class="rvts23"><br/></span></p>
<p class="rvps174"><span class="rvts12">Ao efetuar o agendamento de uma proposta e clicar para confirmar a mesma, ocorre a mensagem ‘ERRO DESCONHECIDO’, impossibilitando seu envio.</span></p>
<p class="rvps175"><span class="rvts11"><br/></span></p>
<h1 class="rvps176"><a name="_Toc319359856"></a>
<img border="0" width="614" height="461"  hspace="1" vspace="1" src="lib/NewItem9.jpg"/></h1>
<h1 class="rvps177"><a name="_Toc319359857"></a>
<span class="rvts0"><span class="rvts143">MOTIVO/CAUSA</span></span></h1>
<p class="rvps178"><span class="rvts23"><br/></span></p>
<p class="rvps179"><span class="rvts12">No momento em que é feito o envio da proposta e a geração do novo contrato, são feitas validações do endereço da mesma a partir de processos do GED, na qual ocorrem problemas por limitação do nome do bairro quando o mesmo ultrapasse determinado número de caracteres.</span></p>
<h1 class="rvps180"><a name="_Toc319359858"></a>
<span class="rvts0"><span class="rvts144">Solução</span></span></h1>
<p class="rvps181"><span class="rvts23"><br/></span></p>
<p class="rvps182"><span class="rvts12">A solução paliativa a ser realizada é a redução do nome do bairro para que seja menor ou igual a 30 caracteres (estabelecido atualmente), na tabela GED.BAIRRO no campo da coluna NOM_BAIRRO. Para identificar o bairro do respectivo endereço da proposta, pode-se utilizar da seguinte query, por meio da operadora (ID_CIDADE) e do HP do endereço da proposta (ID_EDIFICACAO):</span></p>
<p><span class="rvts130">select</span><span class="rvts13"> </span><span class="rvts131">global_name</span><span class="rvts13">, </span><span class="rvts130">user</span><span class="rvts13">, </span><span class="rvts130">to_char</span><span class="rvts13">(</span><span class="rvts130">sysdate</span><span class="rvts13">,</span><span class="rvts132">'dd/mm/yyyy hh:mi ss'</span><span class="rvts13">) </span><span class="rvts131">Data</span><span class="rvts13"> </span><span class="rvts130">from</span><span class="rvts13"> </span><span class="rvts131">global_name</span><span class="rvts13">;</span></p>
<p><span class="rvts130">select</span><span class="rvts13"> </span><span class="rvts131">bairr</span><span class="rvts13">.*</span></p>
<p><span class="rvts13"> &nbsp;</span><span class="rvts130">from</span><span class="rvts13"> </span><span class="rvts131">ged</span><span class="rvts13">.</span><span class="rvts131">bairro</span><span class="rvts13"> </span><span class="rvts131">bairr</span></p>
<p><span class="rvts13"> </span><span class="rvts130">where</span><span class="rvts13"> </span><span class="rvts131">bairr</span><span class="rvts13">.</span><span class="rvts131">cod_bairro</span><span class="rvts13"> =</span></p>
<p><span class="rvts13"> &nbsp; &nbsp; &nbsp; (</span><span class="rvts130">select</span><span class="rvts13"> </span><span class="rvts131">ender</span><span class="rvts13">.</span><span class="rvts131">cod_bairro</span></p>
<p><span class="rvts13"> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span><span class="rvts130">from</span><span class="rvts13"> </span><span class="rvts131">ged</span><span class="rvts13">.</span><span class="rvts131">endereco</span><span class="rvts13"> </span><span class="rvts131">ender</span></p>
<p><span class="rvts13"> &nbsp; &nbsp; &nbsp; &nbsp; </span><span class="rvts130">where</span><span class="rvts13"> </span><span class="rvts131">ender</span><span class="rvts13">.</span><span class="rvts131">cod_imovel</span><span class="rvts13"> =</span></p>
<p><span class="rvts13"> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; (</span><span class="rvts130">select</span><span class="rvts13"> </span><span class="rvts131">imo</span><span class="rvts13">.</span><span class="rvts131">cod_imovel</span></p>
<p><span class="rvts13"> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span><span class="rvts130">from</span><span class="rvts13"> </span><span class="rvts131">ged</span><span class="rvts13">.</span><span class="rvts131">hp_imovel</span><span class="rvts13"> </span><span class="rvts131">imo</span></p>
<p><span class="rvts13"> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; </span><span class="rvts130">where</span><span class="rvts13"> </span><span class="rvts131">imo</span><span class="rvts13">.</span><span class="rvts131">cod_hp</span><span class="rvts13"> = </span><span class="rvts131">COD_HP_EDIFICACAO</span><span class="rvts13">))</span></p>
<p><span class="rvts13"> &nbsp; </span><span class="rvts130">and</span><span class="rvts13"> </span><span class="rvts131">imo</span><span class="rvts13">.</span><span class="rvts131">cod_cidade</span><span class="rvts13"> = </span><span class="rvts131">COD_OPERADORA</span><span class="rvts13">);</span></p>
<p><span class="rvts13"><br/></span></p>
<p><span class="rvts12">Em seguida a partir do código do bairro deve-se abrevia-lo preferencialmente com o valor do campo NOM_BAIRRO_ABREV, a partir do seguinte script:</span></p>
<p><span class="rvts12"><br/></span></p>
<p><span class="rvts130">select</span><span class="rvts13"> </span><span class="rvts131">global_name</span><span class="rvts13">, </span><span class="rvts130">user</span><span class="rvts13">, </span><span class="rvts130">to_char</span><span class="rvts13">(</span><span class="rvts130">sysdate</span><span class="rvts13">,</span><span class="rvts132">'dd/mm/yyyy hh:mi ss'</span><span class="rvts13">) </span><span class="rvts131">Data</span><span class="rvts13"> </span><span class="rvts130">from</span><span class="rvts13"> </span><span class="rvts131">global_name</span><span class="rvts13">;</span></p>
<p><span class="rvts130">select</span><span class="rvts13"> </span><span class="rvts131">bair</span><span class="rvts13">.* </span><span class="rvts130">from</span><span class="rvts13"> </span><span class="rvts131">ged</span><span class="rvts13">.</span><span class="rvts131">bairro</span><span class="rvts13"> </span><span class="rvts131">bair</span><span class="rvts13"> </span><span class="rvts130">where</span><span class="rvts13"> </span><span class="rvts131">bair</span><span class="rvts13">.</span><span class="rvts131">cod_bairro</span><span class="rvts13"> = </span><span class="rvts131">CODIGO_BAIRRO</span><span class="rvts13"> </span><span class="rvts130">and</span><span class="rvts13"> </span><span class="rvts131">bair</span><span class="rvts13">.</span><span class="rvts131">cod_cidade</span><span class="rvts13"> = </span><span class="rvts131">COD_CIDADE</span><span class="rvts13">;</span></p>
<p><span class="rvts130">update</span><span class="rvts13"> </span><span class="rvts131">ged</span><span class="rvts13">.</span><span class="rvts131">bairro</span><span class="rvts13"> </span><span class="rvts131">bair</span><span class="rvts13"> </span><span class="rvts130">set</span><span class="rvts13"> </span><span class="rvts131">bair</span><span class="rvts13">.</span><span class="rvts131">nom_bairro</span><span class="rvts13"> = </span><span class="rvts131">bair</span><span class="rvts13">.</span><span class="rvts131">nom_bairro_abrev</span><span class="rvts13"> </span><span class="rvts130">where</span><span class="rvts13"> </span><span class="rvts131">bair</span><span class="rvts13">.</span><span class="rvts131">cod_bairro</span><span class="rvts13"> = </span><span class="rvts131">CODIGO_BAIRRO</span><span class="rvts13"> </span><span class="rvts130">and</span><span class="rvts13"> </span><span class="rvts131">bair</span><span class="rvts13">.</span><span class="rvts131">cod_cidade</span><span class="rvts13"> = </span><span class="rvts131">COD_CIDADE</span><span class="rvts13">;</span></p>
<p><span class="rvts130">select</span><span class="rvts13"> </span><span class="rvts131">bair</span><span class="rvts13">.* </span><span class="rvts130">from</span><span class="rvts13"> </span><span class="rvts131">ged</span><span class="rvts13">.</span><span class="rvts131">bairro</span><span class="rvts13"> </span><span class="rvts131">bair</span><span class="rvts13"> </span><span class="rvts130">where</span><span class="rvts13"> </span><span class="rvts131">bair</span><span class="rvts13">.</span><span class="rvts131">cod_bairro</span><span class="rvts13"> = </span><span class="rvts131">CODIGO_BAIRRO</span><span class="rvts13"> </span><span class="rvts130">and</span><span class="rvts13"> </span><span class="rvts131">bair</span><span class="rvts13">.</span><span class="rvts131">cod_cidade</span><span class="rvts13"> = </span><span class="rvts131">COD_CIDADE</span><span class="rvts13">;</span></p>
<p><span class="rvts13"><br/></span></p>
<p class="rvps183"><span class="rvts12">Feita essa ação, encerrar chamado conforme orientado abaixo.</span><span class="rvts23"> &nbsp; &nbsp; &nbsp; &nbsp;</span></p>
<p><span class="rvts13"><br/></span></p>
<div class="rvps58"><table border="1" cellpadding="4" cellspacing="-1" style="border-width: 0px; border-collapse: collapse;">
<tr valign="top">
<td width="319" height="30" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #4f81bd;"><p class="rvps10"><span class="rvts77">DESCRIÇÃO DE RESOLUÇÃO</span></p>
</td>
<td width="291" height="30" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid;"><p class="rvps10"><span class="rvts23"><br/></span></p>
<p class="rvps10"><span class="rvts23">A situação para a proposta foi regualizarada, na qual o nome do bairro foi abreviado. Favor prosseguir com o envio da mesma. Em caso de novos problemas solicitar a abertura de novo chamado para a equipe responsável. Grato.</span></p>
</td>
</tr>
<tr valign="top">
<td width="319" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #4f81bd;"><p class="rvps10"><span class="rvts77">C.R.</span></p>
</td>
<td width="291" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid;"><p class="rvps10"><span class="rvts23"><br/></span></p>
<p class="rvps10"><span class="rvts23">20111173</span></p>
</td>
</tr>
<tr valign="top">
<td width="319" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #4f81bd;"><p class="rvps10"><span class="rvts77">LINK DO LOG DE PROBLEMAS</span></p>
</td>
<td width="291" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid;"><p class="rvps10"><a class="rvts58" href="https://external1.collaboration.hp.com/external/Netrelacionamento/Lists/Log de Problemas2/DispForm.aspx?ID=2072">ENVIO DE PROPOSTA - ERRO DESCONHECIDO AO CONFIRMAR PROPOSTA NO NETSALES DEVIDO AO NOME DO BAIRRO NA GED.BAIRRO EXCEDER TAMANHO PERMITIDO E OCASIONAR PROBLEMAS NA CP_ENDERECO_PROSPECT</a></p>
</td>
</tr>
</table>
</div>
<p class="rvps184"><span class="rvts23"><br/></span></p>
<p class="rvps185"><span class="rvts23"><br/></span></p>
<p class="rvps186" style="page-break-before: always;"><span class="rvts23"><br/></span></p>
<h4 class="rvps158"><a name="_Toc319361566"></a>
<span class="rvts0"><span class="rvts145">ATD_CRM_00003 - </span></span><span class="rvts0"><span class="rvts146">ENVIO DE PROPOSTA - </span></span><span class="rvts0"><span class="rvts147">ORA 2000 - CELULA NAO LIBERADA PARA AGENDAMENTO</span></span></h4>
<h1 class="rvps187"><a name="_Toc319359859"></a>
<span class="rvts0"><span class="rvts148">PROBLEMA</span></span></h1>
<p class="rvps188"><span class="rvts23"><br/></span></p>
<p class="rvps189"><span class="rvts12">Ao efetuar o agendamento de uma proposta e clicar para confirmar a mesma, ocorre a mensagem ‘ORA-2000: CELULA NAO LIBERADA PARA AGENDAMENTO’, impossibilitando seu envio.</span></p>
<p class="rvps190"><span class="rvts11"><br/></span></p>
<p class="rvps191"><img border="0" width="627" height="502" hspace="1" vspace="1" src="lib/NewItem8.png"/></p>
<h1 class="rvps192"><a name="_Toc319359860"></a>
<span class="rvts0"><span class="rvts149">MOTIVO/CAUSA</span></span></h1>
<p class="rvps193"><span class="rvts23"><br/></span></p>
<p class="rvps194"><span class="rvts12">O problema ocorre porque o node relacionado ao endereço da proposta não está liberado para o agendamento</span></p>
<h1 class="rvps195"><a name="_Toc319359861"></a>
<span class="rvts0"><span class="rvts150">Solução</span></span></h1>
<p class="rvps196"><span class="rvts23"><br/></span></p>
<p class="rvps197"><span class="rvts12">Para corrigir o problema o usuário deverá ser orientado mediante fechamento do chamado a entrar em contato com o departamento de Projetos e solicitar que &nbsp;alterem as configurações do Node no ATLAS no seguinte menu:</span></p>
<p class="rvps198"><span class="rvts12">GEODADOS --&gt; MANUTENCAO --&gt; MANUTENCAO DE NODES --&gt; ALTERACAO</span></p>
<p class="rvps199"><span class="rvts12">Em seguida selecionar o respectivo node e alterar seu status para ATIVADO</span></p>
<p class="rvps200"><span class="rvts12">Para localizar o NODE da proposta, utilizar das seguintes queries:</span></p>
<p><span class="rvts133">--LOCALIZAR O PROSPECT A PARTIR DA PROPOSTA</span></p>
<p><span class="rvts130">select</span><span class="rvts13"> </span><span class="rvts131">prop</span><span class="rvts13">.</span><span class="rvts131">id_prospect</span><span class="rvts13"> </span><span class="rvts130">from</span><span class="rvts13"> </span><span class="rvts131">netsales</span><span class="rvts13">.</span><span class="rvts131">cp_proposta</span><span class="rvts13"> </span><span class="rvts131">prop</span><span class="rvts13"> </span><span class="rvts130">where</span><span class="rvts13"> </span><span class="rvts131">id_proposta</span><span class="rvts13"> = </span><span class="rvts132">2313528</span><span class="rvts13">;</span></p>
<p><span class="rvts132">2313528</span></p>
<p><span class="rvts13"><br/></span></p>
<p><span class="rvts133">--LOCALIZAR O ID_EDIFICACAO (HP) A PARTIR DO ENDERECO DE INSTALACAO DO (TIPO ENDERECO = 1) PROSPECT</span></p>
<p><span class="rvts130">select</span><span class="rvts13"> </span><span class="rvts131">prsc</span><span class="rvts13">.</span><span class="rvts131">id_edificacao</span><span class="rvts13"> </span><span class="rvts130">from</span><span class="rvts13"> </span><span class="rvts131">netsales</span><span class="rvts13">.</span><span class="rvts131">cp_endereco_prospect</span><span class="rvts13"> </span><span class="rvts131">prsc</span><span class="rvts13"> </span><span class="rvts130">where</span><span class="rvts13"> </span><span class="rvts131">prsc</span><span class="rvts13">.</span><span class="rvts131">id_prospect</span><span class="rvts13"> = </span><span class="rvts132">3198086</span><span class="rvts13"> </span><span class="rvts130">and</span><span class="rvts13"> </span><span class="rvts131">id_tipo_endereco</span><span class="rvts13"> = </span><span class="rvts132">1</span><span class="rvts13">;</span></p>
<p><span class="rvts13"><br/></span></p>
<p><span class="rvts133">--LOCALIZAR O CODIGO DO IMOVEL RELACIONADO AO HP</span></p>
<p><span class="rvts130">select</span><span class="rvts13"> </span><span class="rvts131">hpimo</span><span class="rvts13">.</span><span class="rvts131">cod_imovel</span><span class="rvts13"> </span><span class="rvts130">from</span><span class="rvts13"> </span><span class="rvts131">ged</span><span class="rvts13">.</span><span class="rvts131">hp_imovel</span><span class="rvts13"> </span><span class="rvts131">hpimo</span><span class="rvts13"> </span><span class="rvts130">where</span><span class="rvts13"> </span><span class="rvts131">hpimo</span><span class="rvts13">.</span><span class="rvts131">cod_hp</span><span class="rvts13"> = </span><span class="rvts132">504370903</span><span class="rvts13">;</span></p>
<p><span class="rvts13"><br/></span></p>
<p><span class="rvts133">--LOCALIZAR O CODIGO DO NODE RELACIONADO AO IMOVEL</span></p>
<p><span class="rvts130">select</span><span class="rvts13"> </span><span class="rvts131">imo</span><span class="rvts13">.</span><span class="rvts131">cod_node</span><span class="rvts13"> </span><span class="rvts130">from</span><span class="rvts13"> </span><span class="rvts131">ged</span><span class="rvts13">.</span><span class="rvts131">imovel</span><span class="rvts13"> </span><span class="rvts131">imo</span><span class="rvts13"> </span><span class="rvts130">where</span><span class="rvts13"> </span><span class="rvts131">imo</span><span class="rvts13">.</span><span class="rvts131">cod_imovel</span><span class="rvts13"> = </span><span class="rvts132">504371749</span><span class="rvts13">;</span></p>
<p><span class="rvts13"><br/></span></p>
<p><span class="rvts133">--LOCALIZAR INFORMACOES A RESPEITO DO NODE ATRELADO AO IMOVEL</span></p>
<p><span class="rvts130">select</span><span class="rvts13"> * </span><span class="rvts130">from</span><span class="rvts13"> </span><span class="rvts131">ged</span><span class="rvts13">.</span><span class="rvts131">node</span><span class="rvts13"> </span><span class="rvts130">where</span><span class="rvts13"> </span><span class="rvts131">node</span><span class="rvts13">.</span><span class="rvts131">cod_node</span><span class="rvts13"> = </span><span class="rvts132">'SEB11'</span><span class="rvts13">;</span></p>
<p class="rvps201"><span class="rvts12"><br/></span></p>
<p class="rvps202"><span class="rvts12">Feita essa ação, encerrar chamado conforme orientado abaixo.</span><span class="rvts23"> &nbsp; &nbsp; &nbsp; &nbsp;</span></p>
<div class="rvps58"><table border="1" cellpadding="4" cellspacing="-1" style="border-width: 0px; border-collapse: collapse;">
<tr valign="top">
<td width="319" height="30" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #4f81bd;"><p class="rvps10"><span class="rvts77">DESCRIÇÃO DE RESOLUÇÃO</span></p>
</td>
<td width="291" height="30" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid;"><p class="rvps10"><span class="rvts23"><br/></span></p>
<p class="rvps10"><span class="rvts23">O problema ocorre porque o Node relacionado ao endereço não está liberado para o agendamento</span></p>
<p class="rvps10"><span class="rvts23">Para corrigir o problema o usuário deverá entrar em contato com o departamento de Projetos e solicitar que</span></p>
<p class="rvps10"><span class="rvts23">alterem as configurações do Node no Atlas no seguinte menu:</span></p>
<p class="rvps10"><span class="rvts23">CONECTA-SE AO ATLAS --&gt; GEODADOS --&gt; MANUTENCAO --&gt; MANUTENCAO DE NODES --&gt; ALTERACAO --&gt; SELECIONE </span><span class="rvts76">'NODE_LOCALIZADO'</span><span class="rvts23"> --&gt; STATUS: ATIVADO</span></p>
</td>
</tr>
<tr valign="top">
<td width="319" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #4f81bd;"><p class="rvps10"><span class="rvts77">C.R.</span></p>
</td>
<td width="291" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid;"><p class="rvps10"><span class="rvts23"><br/></span></p>
<p class="rvps10"><span class="rvts23">1434</span></p>
</td>
</tr>
<tr valign="top">
<td width="319" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #4f81bd;"><p class="rvps10"><span class="rvts77">LINK DO LOG DE PROBLEMAS</span></p>
</td>
<td width="291" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid;"><p class="rvps10"><a class="rvts151" href="https://external1.collaboration.hp.com/external/Netrelacionamento/Lists/Log de Problemas2/DispForm.aspx?ID=2072">N/A</a></p>
</td>
</tr>
</table>
</div>
<p class="rvps203"><span class="rvts23"><br/></span></p>
<p class="rvps204" style="page-break-before: always;"><span class="rvts23"><br/></span></p>
<h1 class="rvps205"><a name="_Toc319359862"></a>
<span class="rvts0"><span class="rvts152">ATD_CRM_00004 - </span></span><span class="rvts0"><span class="rvts153">AQUISICAO DE PRODUTOS - VALORES SELECIONADOS NÃO POSSUEM PRODUTO CONFIGURADO PARA A CIDADE EM QUESTÃO</span></span></h1>
<h1 class="rvps206"><a name="_Toc319359863"></a>
<span class="rvts0"><span class="rvts154">PROBLEMA</span></span></h1>
<p class="rvps207"><span class="rvts23"><br/></span></p>
<p class="rvps208"><span class="rvts12">&lt;descricao da PROBLEMA&gt;:</span></p>
<p class="rvps209"><span class="rvts11"><br/></span></p>
<p class="rvps210"><span class="rvts23">&lt;print do erro&gt;</span></p>
<h1 class="rvps211"><a name="_Toc319359864"></a>
<span class="rvts0"><span class="rvts155">MOTIVO/CAUSA</span></span></h1>
<p class="rvps212"><span class="rvts23"><br/></span></p>
<p class="rvps213"><span class="rvts12">&lt;descricao do MOTIVO/CAUSA&gt;</span></p>
<h1 class="rvps214"><a name="_Toc319359865"></a>
<span class="rvts0"><span class="rvts156">Solução</span></span></h1>
<p class="rvps215"><span class="rvts23"><br/></span></p>
<p class="rvps216"><span class="rvts12">&lt;descricao da soluçao&gt;</span></p>
<p class="rvps217"><span class="rvts12">Feita essa ação, encerrar chamado conforme orientado abaixo.</span><span class="rvts23"> &nbsp; &nbsp; &nbsp; &nbsp;</span></p>
<p><span class="rvts13"><br/></span></p>
<div class="rvps58"><table border="1" cellpadding="4" cellspacing="-1" style="border-width: 0px; border-collapse: collapse;">
<tr valign="top">
<td width="319" height="30" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #4f81bd;"><p class="rvps10"><span class="rvts77">DESCRIÇÃO DE RESOLUÇÃO</span></p>
</td>
<td width="291" height="30" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid;"><p class="rvps10"><span class="rvts23"><br/></span></p>
<p class="rvps10"><span class="rvts23">&lt;A PREENCHER&gt;</span></p>
</td>
</tr>
<tr valign="top">
<td width="319" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #4f81bd;"><p class="rvps10"><span class="rvts77">C.R.</span></p>
</td>
<td width="291" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid;"><p class="rvps10"><span class="rvts23"><br/></span></p>
<p class="rvps10"><span class="rvts23">&lt;A PREENCHER&gt;</span></p>
</td>
</tr>
<tr valign="top">
<td width="319" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #4f81bd;"><p class="rvps10"><span class="rvts77">LINK DO LOG DE PROBLEMAS</span></p>
</td>
<td width="291" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid;"><p class="rvps10"><a class="rvts151" href="https://external1.collaboration.hp.com/external/Netrelacionamento/Lists/Log de Problemas2/DispForm.aspx?ID=2072">N/A</a></p>
</td>
</tr>
</table>
</div>
<p class="rvps218"><span class="rvts23"><br/></span></p>
<p class="rvps219" style="page-break-before: always;"><span class="rvts23"><br/></span></p>
<h1 class="rvps220"><a name="_Toc319359866"></a>
<span class="rvts0"><span class="rvts157">ENVIO DE PROPOSTA : </span></span><span class="rvts0"><span class="rvts158">ENDEREÇO COM OUTRO ASSINANTE conectado ou com reconexão</span></span></h1>
<h1 class="rvps221"><a name="_Toc319359867"></a>
<span class="rvts0"><span class="rvts159">PROBLEMA</span></span></h1>
<p class="rvps222"><span class="rvts23"><br/></span></p>
<p class="rvps223"><span class="rvts12">&lt;descricao da PROBLEMA&gt;:</span></p>
<p class="rvps224"><span class="rvts11"><br/></span></p>
<h1 class="rvps225"><img border="0" width="627" height="502"  hspace="1" vspace="1" src="lib/NewItem7.png"/></h1>
<h1 class="rvps226"><a name="_Toc319359869"></a>
<span class="rvts0"><span class="rvts160">MOTIVO/CAUSA</span></span></h1>
<p class="rvps227"><span class="rvts23"><br/></span></p>
<p class="rvps228"><span class="rvts12">&lt;descricao do MOTIVO/CAUSA&gt;</span></p>
<h1 class="rvps229"><a name="_Toc319359870"></a>
<span class="rvts0"><span class="rvts161">Solução</span></span></h1>
<p class="rvps230"><span class="rvts23"><br/></span></p>
<p class="rvps231"><span class="rvts12">&lt;descricao da soluçao&gt;</span></p>
<p class="rvps232"><span class="rvts12">Feita essa ação, encerrar chamado conforme orientado abaixo.</span><span class="rvts23"> &nbsp; &nbsp; &nbsp; &nbsp;</span></p>
<p><span class="rvts13"><br/></span></p>
<div class="rvps58"><table border="1" cellpadding="4" cellspacing="-1" style="border-width: 0px; border-collapse: collapse;">
<tr valign="top">
<td width="319" height="30" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #4f81bd;"><p class="rvps10"><span class="rvts77">DESCRIÇÃO DE RESOLUÇÃO</span></p>
</td>
<td width="291" height="30" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid;"><p class="rvps10"><span class="rvts23"><br/></span></p>
<p class="rvps10"><span class="rvts23">&lt;A PREENCHER&gt;</span></p>
</td>
</tr>
<tr valign="top">
<td width="319" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #4f81bd;"><p class="rvps10"><span class="rvts77">C.R.</span></p>
</td>
<td width="291" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid;"><p class="rvps10"><span class="rvts23"><br/></span></p>
<p class="rvps10"><span class="rvts23">&lt;A PREENCHER&gt;</span></p>
</td>
</tr>
<tr valign="top">
<td width="319" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #4f81bd;"><p class="rvps10"><span class="rvts77">LINK DO LOG DE PROBLEMAS</span></p>
</td>
<td width="291" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid;"><p class="rvps10"><a class="rvts151" href="https://external1.collaboration.hp.com/external/Netrelacionamento/Lists/Log de Problemas2/DispForm.aspx?ID=2072">N/A</a></p>
</td>
</tr>
</table>
</div>
<p class="rvps233"><span class="rvts23"><br/></span></p>
<p class="rvps234"><span class="rvts23"><br/></span></p>
<p class="rvps235" style="page-break-before: always;"><span class="rvts23"><br/></span></p>
<p class="rvps236"><a name="_Toc319356432"></a>
<span class="rvts162">ENVIO DE PROPOSTA : </span></p>
<h1 class="rvps237"><a name="_Toc319359871"></a>
<span class="rvts0"><span class="rvts163">PROBLEMA</span></span></h1>
<p class="rvps238"><span class="rvts23"><br/></span></p>
<p class="rvps239"><span class="rvts12">&lt;descricao da PROBLEMA&gt;:</span></p>
<p class="rvps240"><span class="rvts11"><br/></span></p>
<h1 class="rvps241"><a name="_Toc319359872"></a>
<img border="0" width="626" height="353"  hspace="1" vspace="1" src="lib/NewItem6.png"/><span class="rvts0"><span class="rvts164">MOTIVO/CAUSA</span></span></h1>
<p class="rvps242"><span class="rvts23"><br/></span></p>
<p class="rvps243"><span class="rvts12">&lt;descricao do MOTIVO/CAUSA&gt;</span></p>
<h1 class="rvps244"><a name="_Toc319359873"></a>
<span class="rvts0"><span class="rvts165">Solução</span></span></h1>
<p class="rvps245"><span class="rvts23"><br/></span></p>
<p class="rvps246"><span class="rvts12">&lt;descricao da soluçao&gt;</span></p>
<p class="rvps247"><span class="rvts12">Feita essa ação, encerrar chamado conforme orientado abaixo.</span><span class="rvts23"> &nbsp; &nbsp; &nbsp; &nbsp;</span></p>
<p><span class="rvts13"><br/></span></p>
<div class="rvps58"><table border="1" cellpadding="4" cellspacing="-1" style="border-width: 0px; border-collapse: collapse;">
<tr valign="top">
<td width="319" height="30" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #4f81bd;"><p class="rvps10"><span class="rvts77">DESCRIÇÃO DE RESOLUÇÃO</span></p>
</td>
<td width="291" height="30" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid;"><p class="rvps10"><span class="rvts23"><br/></span></p>
<p class="rvps10"><span class="rvts23">&lt;A PREENCHER&gt;</span></p>
</td>
</tr>
<tr valign="top">
<td width="319" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #4f81bd;"><p class="rvps10"><span class="rvts77">C.R.</span></p>
</td>
<td width="291" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid;"><p class="rvps10"><span class="rvts23"><br/></span></p>
<p class="rvps10"><span class="rvts23">&lt;A PREENCHER&gt;</span></p>
</td>
</tr>
<tr valign="top">
<td width="319" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #4f81bd;"><p class="rvps10"><span class="rvts77">LINK DO LOG DE PROBLEMAS</span></p>
</td>
<td width="291" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid;"><p class="rvps10"><a class="rvts151" href="https://external1.collaboration.hp.com/external/Netrelacionamento/Lists/Log de Problemas2/DispForm.aspx?ID=2072">N/A</a></p>
</td>
</tr>
</table>
</div>
<p class="rvps248"><span class="rvts23"><br/></span></p>
<p class="rvps249"><span class="rvts23"><br/></span></p>
<p class="rvps250" style="page-break-before: always;"><span class="rvts23"><br/></span></p>
<p class="rvps251"><a name="_Toc319356433"></a>
<span class="rvts166">&lt;MENSAGEM PROBLEMA&gt;</span></p>
<h1 class="rvps252"><a name="_Toc319359874"></a>
<span class="rvts0"><span class="rvts167">PROBLEMA</span></span></h1>
<p class="rvps253"><span class="rvts23"><br/></span></p>
<p class="rvps254"><span class="rvts12">&lt;descricao da PROBLEMA&gt;:</span></p>
<p class="rvps255"><span class="rvts11"><br/></span></p>
<p class="rvps256"><span class="rvts23">&lt;print do erro&gt;</span></p>
<h1 class="rvps257"><a name="_Toc319359875"></a>
<span class="rvts0"><span class="rvts168">MOTIVO/CAUSA</span></span></h1>
<p class="rvps258"><span class="rvts23"><br/></span></p>
<p class="rvps259"><span class="rvts12">&lt;descricao do MOTIVO/CAUSA&gt;</span></p>
<h1 class="rvps260"><a name="_Toc319359876"></a>
<span class="rvts0"><span class="rvts169">Solução</span></span></h1>
<p class="rvps261"><span class="rvts23"><br/></span></p>
<p class="rvps262"><span class="rvts12">&lt;descricao da soluçao&gt;</span></p>
<p class="rvps263"><span class="rvts12">Feita essa ação, encerrar chamado conforme orientado abaixo.</span><span class="rvts23"> &nbsp; &nbsp; &nbsp; &nbsp;</span></p>
<div class="rvps58"><table border="1" cellpadding="4" cellspacing="-1" style="border-width: 0px; border-collapse: collapse;">
<tr valign="top">
<td width="319" height="30" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #4f81bd;"><p class="rvps10"><span class="rvts77">DESCRIÇÃO DE RESOLUÇÃO</span></p>
</td>
<td width="291" height="30" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid;"><p class="rvps10"><span class="rvts23"><br/></span></p>
<p class="rvps10"><span class="rvts23">&lt;A PREENCHER&gt;</span></p>
</td>
</tr>
<tr valign="top">
<td width="319" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #4f81bd;"><p class="rvps10"><span class="rvts77">C.R.</span></p>
</td>
<td width="291" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid;"><p class="rvps10"><span class="rvts23"><br/></span></p>
<p class="rvps10"><span class="rvts23">&lt;A PREENCHER&gt;</span></p>
</td>
</tr>
<tr valign="top">
<td width="319" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #4f81bd;"><p class="rvps10"><span class="rvts77">LINK DO LOG DE PROBLEMAS</span></p>
</td>
<td width="291" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid;"><p class="rvps10"><a class="rvts151" href="https://external1.collaboration.hp.com/external/Netrelacionamento/Lists/Log de Problemas2/DispForm.aspx?ID=2072">N/A</a></p>
</td>
</tr>
</table>
</div>
<p class="rvps264"><span class="rvts23"><br/></span></p>
<p class="rvps265" style="page-break-before: always;"><span class="rvts23"><br/></span></p>
<p class="rvps266"><a name="_Toc319356434"></a>
<span class="rvts170">&lt;MENSAGEM PROBLEMA&gt;</span></p>
<h1 class="rvps267"><a name="_Toc319359877"></a>
<span class="rvts0"><span class="rvts171">PROBLEMA</span></span></h1>
<p class="rvps268"><span class="rvts23"><br/></span></p>
<p class="rvps269"><span class="rvts12">&lt;descricao da PROBLEMA&gt;:</span></p>
<p class="rvps270"><span class="rvts11"><br/></span></p>
<p class="rvps271"><span class="rvts23">&lt;print do erro&gt;</span></p>
<h1 class="rvps272"><a name="_Toc319359878"></a>
<span class="rvts0"><span class="rvts172">MOTIVO/CAUSA</span></span></h1>
<p class="rvps273"><span class="rvts23"><br/></span></p>
<p class="rvps274"><span class="rvts12">&lt;descricao do MOTIVO/CAUSA&gt;</span></p>
<h1 class="rvps275"><a name="_Toc319359879"></a>
<span class="rvts0"><span class="rvts173">Solução</span></span></h1>
<p class="rvps276"><span class="rvts23"><br/></span></p>
<p class="rvps277"><span class="rvts12">&lt;descricao da soluçao&gt;</span></p>
<p class="rvps278"><span class="rvts12">Feita essa ação, encerrar chamado conforme orientado abaixo.</span><span class="rvts23"> &nbsp; &nbsp; &nbsp; &nbsp;</span></p>
<div class="rvps58"><table border="1" cellpadding="4" cellspacing="-1" style="border-width: 0px; border-collapse: collapse;">
<tr valign="top">
<td width="319" height="30" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #4f81bd;"><p class="rvps10"><span class="rvts77">DESCRIÇÃO DE RESOLUÇÃO</span></p>
</td>
<td width="291" height="30" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid;"><p class="rvps10"><span class="rvts23"><br/></span></p>
<p class="rvps10"><span class="rvts23">&lt;A PREENCHER&gt;</span></p>
</td>
</tr>
<tr valign="top">
<td width="319" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #4f81bd;"><p class="rvps10"><span class="rvts77">C.R.</span></p>
</td>
<td width="291" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid;"><p class="rvps10"><span class="rvts23"><br/></span></p>
<p class="rvps10"><span class="rvts23">&lt;A PREENCHER&gt;</span></p>
</td>
</tr>
<tr valign="top">
<td width="319" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid; background-color: #4f81bd;"><p class="rvps10"><span class="rvts77">LINK DO LOG DE PROBLEMAS</span></p>
</td>
<td width="291" height="26" valign="middle" style="border-width : 1px; border-color: #000000; border-style: solid;"><p class="rvps10"><a class="rvts151" href="https://external1.collaboration.hp.com/external/Netrelacionamento/Lists/Log de Problemas2/DispForm.aspx?ID=2072">N/A</a></p>
</td>
</tr>
</table>
</div>
<p class="rvps279"><span class="rvts23"><br/></span></p>
<p class="rvps3"><span class="rvts7">Created with the Personal Edition of HelpNDoc: </span><a class="rvts8" href="http://www.helpndoc.com">Free PDF documentation generator</a></p>
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